Job Description

Salesforce Admin II

The Salesforce Admin II will play a key role in managing and optimizing our the Salesforce environment to support business operations and growth. This position focuses on maintaining system integrity, improving processes, and ensuring user adoption across the organization. The ideal candidate will have advanced Salesforce administration experience, strong problem-solving skills, and the ability to collaborate with stakeholders to deliver scalable solutions.

Essential Functions and Responsibilities:

1. Act as a subject matter expert for Salesforce, driving platform optimization and scalability across multiple business units segments.
2. Lead requirements-gathering sessions with stakeholders to translate business needs into technical solutions.
3. Design and implement advanced automation using Flows, Process Builder, and other declarative tools to streamline operations.
4. Oversee data governance initiatives, including data quality standards, deduplication strategies, and compliance with security protocols.
5. Develop and maintain complex reports and dashboards for executive-level insights and performance tracking.
6. Coordinate release management, sandbox strategy, and deployment schedules.
7. Conduct impact analysis for new features and changes, ensuring minimal disruption to existing processes.
8. Provide advanced troubleshooting and root cause analysis for system issues, escalating to Salesforce support when necessary.
9. Drive user adoption through tailored training programs, documentation, and ongoing support.
10. Participate in strategic planning goal setting for the Salesforce roadmap, identifying opportunities for innovation and process improvement.
11. Monitor platform performance and recommend optimizations for scalability and efficiency.
12. Other responsibilities as assigned by management.

Minimum Qualifications:

1. 3+ years of experience as a Salesforce.com administrator is preferred.
2. Salesforce Administrator certified.
3. Proven ability to design and implement new processes and facilitate user adoption
4. Strong understanding of the platform, security model, and data management principles. Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes.
5. Excellent project management skills and a positive attitude.
6. Creative and analytical thinker with strong problem-solving skills.
7. Must demonstrate exceptional verbal and written communication skills.
8. Must demonstrate ability to communicate effectively at all levels of the organization.
9. Strong data management abilities.
10. A documented history of successfully driving projects to completion.
11. A demonstrated ability to understand and articulate complex requirements.

Working Conditions and/or Physical Demands:

1. Prolonged periods sitting at a desk and working on a computer.
2. Must be able to lift up to 15 pounds at times.
3. Employee may be required to travel approximately 10% of the time. within North America and possibly internationally.

Reports to the Sales Process & Platform Manager.

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