Customer Support Representative Job at Seguno, Durham, NC

YjZvcUdKUkQwZjEzd2Q3NzVxME9obkNuaVE9PQ==
  • Seguno
  • Durham, NC

Job Description

Do you enjoy helping people and can break down tasks into clear, concise steps? Are you beyond patient and use your empathy superpower to advocate for others? Well, we'd love to have you join us at Seguno!

You will work with Shopify merchants to answer their questions through email and live chat, guiding them through learning our apps and helping identify and resolve issues they may be experiencing. At some point, you will have to provide entertainment as the host of our weekly team lunch, so ask us for the scoop on Meal of Fortune.

We take great pride in helping tens of thousands of merchants worldwide grow their businesses and achieve their dreams. Come, make an impact at Seguno.

Required expertise

  • Excellent verbal and written communication
  • At least two years in a customer-facing role
  • Fluent in English

Preferred experience

  • SaaS customer support
  • Email marketing
  • Shopify

About us

Founded in 2017, Seguno (say·goo·no) helps Shopify merchants grow their businesses through effective marketing. Ask us why it matters that we're the only marketing suite built for Shopify.

We are a profitable, life/family-friendly startup in downtown Durham, NC. We're also lucky enough to have been selected as a Best Place To Work by the Triangle Business Journal for four years running.

The Segoonies are a small, rockin' band whose values are persistence, ambition, curiosity, and empathy. Think you have what it takes? Learn more at and apply right here on LinkedIn.

Perks

  • 100% medical (Platinum BCBS), dental, and vision covered for you AND your family
  • Unlimited paid time off, plus your birthday off and 15 holidays
  • 401(K) retirement plan with 1:1 match up to 5%
  • Charity donation matching to double your impact
  • 12 weeks of paid leave for new parents
  • Employee Assistance Program for you and your family
  • DashPass, Spotify or Apple Music, and 1Password family subscriptions
  • Monthly allowances for fitness/health and education/entertainment
  • A vibrant office with endless cereal and hot sauce choices
  • Free parking in downtown Durham
  • Shared tickets for the Durham Bulls, NC Courage, and Carolina Hurricanes

Job Tags

Work at office, Worldwide,

Similar Jobs

Firman Solutions

Chief Financial Officer Job at Firman Solutions

 ...experience Previous experience with a proprietary healthcare system highly preferred. CPA or Masters degree a plus. Proven financial analysis skills. Experience working with information technology and proficiency with software packages including Excel and Word... 

Clayco

Mechanical Preconstruction Manager Job at Clayco

 ...design alternatives and value engineering propositions with analysis supporting benefits to initial and life cycle cost, schedule, maintenance, etc. Perform quantity survey of mechanical systems and components using digitized software, and apply industry standard labor... 

RiverBend Medical Group

Registered Dietitian - 24 hours Job at RiverBend Medical Group

 ...field. Masters Degree in Nutrition Education, Public Health, Health Education, Counseling or related field preferred. Registered Dietitian and licensed Dietitian/Nutritionist required. Member of the Academy of Nutrition & Dietetics, American Diabetes Association, or... 

KellyConnect | Contact Center Solutions

Customer Service Representative Job at KellyConnect | Contact Center Solutions

 ...here for you! Were seeking a customer service representative to work at a premier employer centrally located in Irvine, California. Sound...  ...live in commutable distance to Irvine, California Work from Home Rotation: Monday/Wednesday & every other Friday Competitive... 

United Refrigeration, Inc.

Warehouse Driver Job at United Refrigeration, Inc.

 ...deliveries, pull orders, and put away stock. Supervisor Branch Manager Essential Job Functions 1. Have and maintain a valid drivers license 2. Make deliveries to and pick-ups from customers, other branches/warehouses, and vendors/suppliers 3. Pull orders...